GDPR Readiness FAQ

Effective May 25, 2018, the General Data Protection Regulation (GDPR) expands European Union (EU) residents’ (Data Subjects) rights concerning their personal data. Meteor Software Ltd. (“Meteor Software”) stands ready to assist our customers to become or remain compliant with GDPR after this crucial transition.

What is GDPR?

GDPR standardizes EU regulations and expands the rights of Data Subjects pertaining to personal data while expanding the definition of what constitutes personal data. GDPR provides Data Subjects with increased rights to control and delete their personal data, and it broadly prohibits the processing of special categories of personal data.

How has Meteor Software prepared for GDPR?

We have been complying with GDPR since before it became enforceable on May 25, 2018. We are enhancing our products, processes, and procedures to meet our obligations as a data processor (Processor).

How will GDPR affect the way companies use Meteor Software’s products or services?

Our products and services are not intended to be used for processing personal data. Our products and services are focused on software, systems, and applications - not individuals. If a customer wishes to set up a custom API, custom attribute, or custom event to track such data, it may do so. Our processing is data agnostic and automated, so all data will be processed in the same way in accordance with a customer’s configuration. If, however, a customer believes that it has included personal data in the information processed by Meteor Software, we will assist the customer in meeting its obligations in accordance with the requirements of GDPR and the terms of our Data Processing Agreement.

How can Meteor Software assist customers in meeting their obligations under GDPR?

As a Processor, we will assist customers in fulfilling their obligations as data controllers (Controllers) by:

  • supporting customers in complying with requests from Data Subjects
  • aggregating applicable personal data for customers replying to complaints from Data Subjects
  • replying to investigations and inquiries from supervisory authorities concerning processing activities on behalf of a customer
  • conducting Data Protection Impact Assessments

How can Meteor Software help address requests from Data Subjects?

Meteor Software is implementing a process to intake, review, and fulfill customer requests arising from Data Subject Access Requests (DSAR) they receive. As a result of a DSAR, customers might request that Meteor Software securely delete or return the Data Subject’s personal data. Due to their sensitivity, such requests will be handled by Meteor Software on a case-by-case basis.

Where can I learn more about Meteor Software’s security and privacy policies?

The legal terms and policies that apply to Meteor Software can be found on our terms of service and privacy policy pages.

Where can I get more help?

If you have any questions or encounter any issues, please reach out to support.

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